Claims Experience Advocate, High Value Theft
Here at Lemonade, our mission is to create a fast and hassle-free insurance experience. We’re looking to push the envelope of customer experience in a way no other insurance company has ever attempted. This means zero conflicts of interest and a customer-first mindset. If you’re an experienced claims adjuster who’s looking for something rewarding and different, this one’s for you.
In this role, you’ll work to settle high-value theft claims, exceeding customer expectations along the way. Your day-to-day will consist of handling claims related to theft, vandalism, and lost property. More specifically, you’ll manage claims associated with home burglaries, car break-ins, missing diamond rings, and the like. We’re looking for inspired, driven individuals with tons of positive energy and a genuine passion for helping others.
Requirements
- 2+ years of experience in claims handling (startup experience is a plus)
- Proficient in handling complex theft claims that often require SIU involvement
- Comfortable articulating yourself on the phone as well as via email
- Desire to work in a unique, dynamic, and fast-paced environment
- A surplus of empathy and patience, along with a positive approach to work and life
- Comfortable with, and adaptable to, new technology and business tools
- Experience working with large national property service vendors (G4S, DMA, and Frontier) is a definite advantage
- A bonus if you’re licensed as a property adjuster in NY, CA, or FL
Lemonade is a licensed insurance carrier offering renters, homeowners, car, pet, and life insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.
A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.
As a certified B-corp, Lemonade is committed to pursuing social and environmental efforts. We do this in a variety of ways, from providing sponsored opportunities for our employees to give back to their community, to partnerships with organizations that enable our team to autonomously contribute their time to causes they care about.