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Claims Experience Advocate, Car Damage Appraiser

Atlanta, Georgia | Claims Experience

We’re in search of empathetic, compassionate, and profoundly upbeat individuals to join our Claims Experience team. If you have a background in auto insurance and a genuine passion for helping others, you’re going to love this place. Our use of artificial intelligence simplifies the experience for all parties involved. Claims are settled quickly, and volume is reduced. This high-tech approach, along with our unique and rewarding culture, makes Lemonade a truly great place to work.

In this role, you’ll work closely with Lemonade policyholders, vendors and claimants to quickly and accurately create, review, and negotiate car damage appraisals. By focusing on the details that produce excellence and upholding a customer-first mindset, you'll be a trusted and caring resource.

The ideal candidate for this role is someone with 5+ years of experience working in a customer service environment, and 2+ years estimating physical damage in the auto insurance space. Patience, excellent writing skills, and a great sense of humor are all a must.


  • Comfortable articulating yourself on the phone as well as via email
  • A self-driven learner with a willingness to roll up your sleeves
  • Desire to work in a unique, dynamic, fast-paced startup environment
  • Comfortable with, and adaptable to, new technology and business tools
  • Prior experience working with Mitchell estimation software
  • Background working auto total-loss claims
  • Strong understanding of limits issues and authority
  • Auto insurance license required; Texas license is a plus
  • Experience at a tech start up – a plus
  • A desire to leave the world better than you found it with Lemonade Giveback
About Lemonade

Lemonade is a licensed insurance carrier offering renters, homeowners, life, and pet insurance in the United States, contents and liability insurance in Germany and the Netherlands, and renters insurance in France. We’re powered by artificial intelligence and behavioral economics, and driven by social good.

A Certified B-Corp, Lemonade donates unused premiums to nonprofits selected by its community as part of our annual Giveback program. We incorporate our values into everything we do—from our business model to our office culture.