Customer Experience Specialist NYC

Hey, are you an enthusiastic, highly motivated, get-shit-done kind of person? Are you motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, and have a great sense of humor?

If this sounds anything like you, we just might have the perfect spot for you!

In your typical Lemonade day you’ll be asked to provide surprisingly delightful customer care to our customers, while working alongside and learning from some of the best talent from the tech and insurance industries. You’ll also advocate for customers, and work with our product and engineering team to maintain a high level of service.

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Customer Experience Specialist TLV

Hey, are you an enthusiastic, highly motivated, get-shit-done kind of person? Are you motivated by empathy? Do you love helping others? Have lots of patience? Are you a good writer, and have a great sense of humor?

If this sounds anything like you, we just might have the perfect spot for you!

In your typical Lemonade day, you’ll be asked to provide surprisingly delightful customer care to our customers while working alongside and learning from some of the best talents from the tech and insurance industries. You’ll also advocate for customers, and work with our product and engineering team to maintain a high level of service.

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PPC Specialist

We’re on the search for an expert PPC specialist with strong analytical and creative skills to join our high-performance growth team. In this role, you’ll be responsible for leading and scaling our push advertising channels, such as GDN and YouTube.

In your day-to-day, you’ll manage our paid channel activities, which involves monitoring and optimizing performance, providing analysis, and developing action plans to capitalize on new opportunities. You’ll also work closely with members of our design and content teams, leading the creative process for new ads. Significant past PPC experience is a must, as is creativity, independence, and quick learning skills.

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Claims Experience Advocate

We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.

In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims. For more info about the role, check out our latest Transparency Chronicle.

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Senior Product Manager

We’re looking for a Senior Product Manager who’s experienced in planning, designing and delivering consumer-facing apps. If you have perfect English, a deep understanding of business, and a love for data and delighting users, this one’s for you.

In your day-to-day, you’ll be responsible for leading product work, and collaborating closely with designers, engineers, and content writers. With an in-depth knowledge of Lemonade’s customers, products, and brand, you’ll create product strategies consistent with the company’s vision, and translate them into detailed requirements and prototypes. You’ll also prioritize tasks as needed, and come up with creative new ideas to expand our product and improve our customer experience.

Note: Please only apply for this position if you have a proven track record of managing teams and building high-quality products.

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Claims Experience Adjuster (Property)

Our mission is to create a fast and hassle-free insurance experience. We’re looking to handle insurance claims and push the boundaries of customer experience in a way no other insurance company has ever attempted. This means zero conflict of interest, and a customer-first mindset.

If you’re a highly motivated property claims adjuster looking for something different, you’re going to love this opportunity. We want inspired, hungry individuals, with tons of positive energy and a genuine passion for helping others. As a Claims Experience Adjuster specializing in property, you’ll help us settle property losses quickly and efficiently, and defy customer expectations along the way.

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QA Engineer

Are you a detail-oriented, organized, get-shit-done kind of person? Are you open-minded to test out different platforms and work with great teams? If this sounds like you, read on.

We’re looking for a QA Engineer to join our Makers team. For this position, you need to have great technical skills, prior experience testing consumer products, and an understanding of the QA workflow and technology in general.

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Frontend Developer

We’re looking for a Frontend Developer with a passion for creating well-crafted, pixel-perfect frontend web experiences. If you’re a React and CSS pro, read on.

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Licensed P&C Insurance Customer Experience

We’re looking for an energetic and fun person to join our amazing customer experience team. We believe in creating a surprising and delightful customer experience, powered by lots of empathy, warmth, and understanding.
We love our customers, and care deeply about their happiness. If you get a kick out of helping others, hold an insurance agent licence (P&C), and want to work in a young, fast-paced startup environment, you might just be the one we’ve been waiting for.

In your typical Lemonade day, you’ll be asked to provide surprisingly delightful customer care to our customers, work alongside and learn from some of the best talent from the tech and insurance industries, be an advocate for customers, and work with our product and engineering team to maintain a high level of service.

You must be licensed in either NY, NJ, or CT to apply for this position.

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Android Developer

Ready to join the team that built Lemonade’s award winning AI bot experience? If you’re interested in working on pixel-perfect user experiences, performance, automation and bots, this is where it all happens.

To excel in this position, you need to be an Android master, with lots of experience in end-to-end development and deployment of apps, as well as working with APIs, UX Rich Applications, Well Crafted Typography, Camera, GPS, etc.

We’re looking for someone smart, hard-working, and creative. You’ll need to have lots of patience to obsess over even the smallest of details, while working on complex networking, security, and architecture challenges. Sound like you? Read on.

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